First, check your home's breaker panel and any outdoor disconnects to make sure the outage is not due to a tripped breaker in your fuse box panel. Next, call or look to see if your neighbors' power is off. This will help you determine if the problem exists inside your home or on DS&O lines. Please note that there are situations where power is fed to your home by different lines than your neighbor depending upon where you are located. Keep in mind ... For the safety of our crews, DS&O will halt efforts to restore electric service when conditions are considered unsafe.
Call 1-800-376-3533 to report a power outage. If we are experiencing a high volume of calls you may get an automated system, so listen carefully and follow the voice prompts and be prepared to enter either the telephone number at the outage location or the account number from your DS&O statement.
If you determine the problem is outside your home, call D&SO. Our system operators dispatch service personnel 24 hours a day, seven days a week. Calling 1-800-376-3533 to report a power outage is the fastest, most accurate way to report your outage, because a ticket with all the pertinent customer and system data is printed within seconds in our 24-hour system operations center. Employees in this center dispatch crews to your area to restore power.
To report these type of outages, simply contact us at 1-800-376-3533. A customer service representative will initiate a service order and a crew will be dispatched to repair the problem during normal business hours Monday through Friday.
During a widespread outage more than 1,000 members can call in report an outage. Neither DS&O nor its after hours call center have the ability to answer that many calls coming in at any given time. The automated system can take many more calls than our employees, and the best part is you will never experience a busy signal using the automated system. Also, an outage ticket with all the pertinent member and electric distribution system data needed to restore your power is printed within seconds.
Call any time you have a power outage. We are here to serve you. However, once you report the outage, try not to call DS&O again unless you have an emergency. Be assured that our crews are doing everything possible to restore your power as soon as possible. Unnecessary calls prevent those who have not reported their outage from getting through or generate multiple outage tickets for the same location.
